Brokervio Terms of Service

Effective Date: July 1, 2026

Last Updated: July 1, 2026

These Terms of Service ("Terms") are a binding agreement between you and Broker Vio LLC ("Brokervio," "we," "us," or "our") governing your use of the Brokervio platform, website, and related services (the "Service").

BY CREATING AN ACCOUNT OR USING THE SERVICE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE. THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 16) THAT AFFECT YOUR LEGAL RIGHTS.

1. Eligibility

The Service is available only to real estate professionals who hold an active license in good standing in at least one US state, and to authorized members of their teams. By using the Service, you represent that you meet this requirement, are at least 18 years old, and have authority to bind the brokerage or entity on whose behalf you use the Service. We may suspend or terminate accounts that do not meet eligibility requirements.

2. The Service

Brokervio provides software tools for offer creation, document generation, electronic signatures, and transaction management. The Service is a tool operated at your direction. Brokervio is not a party to any real estate transaction conducted through the Service.

No service level agreement: Unless separately agreed in a signed writing, no uptime guarantee or service level agreement is provided. The Service may be unavailable due to maintenance, updates, third-party outages, or circumstances beyond our control, and such unavailability is not a breach of these Terms.

Beta features: Features identified as beta, preview, experimental, or early access are provided as-is, may contain bugs or incomplete functionality, may change or be removed without notice, and are excluded from any commitments in these Terms. Use beta features at your own risk and do not rely on them for time-sensitive or high-value transactions.

3. NOT LEGAL ADVICE; NO ATTORNEY-CLIENT RELATIONSHIP

READ THIS SECTION CAREFULLY.

Brokervio is a software company. Brokervio is not a law firm, does not practice law, and does not provide legal, tax, financial, or brokerage advice. No content in the Service, including document templates, form fields, automated calculations, deadline computations, or generated documents, constitutes legal advice. Use of the Service does not create an attorney-client relationship.

You are solely responsible for:

Determining whether any document, form, or term is appropriate, accurate, complete, and legally sufficient for your transaction and jurisdiction
Compliance with all laws, regulations, and rules applicable to your license and your transactions, including state real estate license law, agency disclosure requirements, fair housing laws, and attorney involvement requirements in states that mandate them
Advising your clients to seek independent legal counsel where appropriate

AI-generated and automated output: To the extent the Service includes features powered by artificial intelligence or automation, including drafting assistance, suggestions, summaries, computed values, scores, rankings, or recommendations, such output is generated automatically, is informational only, may contain errors, omissions, outdated information, or incorrect conclusions, and does not constitute legal, financial, or professional advice. Any offer strength score, competitiveness score, or predictive output does not predict acceptance or transaction outcomes. You must independently review all AI-generated and automated output before relying on it or presenting it to any client or transaction party. Brokervio does not warrant the accuracy, completeness, or suitability of any such output.

4. Forms and Templates

Some jurisdictions and associations restrict the use of standardized real estate forms to licensed members or authorized users. You represent that you have all rights, licenses, and memberships required to use any form or template you upload to or generate through the Service. Brokervio does not grant you rights to any third-party form and is not responsible for your use of forms you are not authorized to use. Brokervio does not represent that any form or template available through the Service is the current or latest version required by any state, MLS, Realtor association, municipality, or governmental agency; you are responsible for confirming form currency before use.

5. Electronic Signatures

The Service includes electronic signature functionality intended to comply with the federal ESIGN Act and the Uniform Electronic Transactions Act (UETA). By using e-signature features, you and your signers consent to conduct transactions electronically. You are responsible for:

Confirming that electronic signatures are legally acceptable for your document type and jurisdiction
Verifying the identity of signers you invite
Obtaining any consents required from your clients to transact electronically

Brokervio maintains audit trails for signature events but does not guarantee that any signed document will be enforceable, which depends on factors outside our control. Audit trails record events as captured by the Service and do not independently verify the identity, authority, legal capacity, or intent of any signer; those verifications remain your responsibility. Once a document has been exported, downloaded, emailed, printed, or otherwise delivered outside the Service, Brokervio cannot control, track, or verify any subsequent modification to it, and the Service's audit trail applies only to events that occurred within the Service.

6. Wire Fraud Warning

Wire fraud is a serious and prevalent threat in real estate transactions. The Service includes wire fraud warnings on relevant documents as a mandatory feature. You agree not to remove, obscure, or disable these warnings. Brokervio never sends wire instructions and will never ask you or your clients to transfer funds. You are solely responsible for independently verifying any wire or payment instructions through a known, trusted phone number before funds are sent. BROKERVIO HAS NO LIABILITY FOR LOSSES ARISING FROM FRAUDULENT WIRE INSTRUCTIONS OR PAYMENT DIVERSION SCHEMES.

7. Accounts and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorized access. You are responsible for the acts and omissions of team members you authorize under your account.

8. Your Data

Ownership: You retain all rights to the data, documents, and client information you enter into the Service ("Customer Data"). You grant Brokervio a limited license to host, process, transmit, and display Customer Data solely to provide the Service, comply with law, and maintain security.

Your responsibilities: You represent that you have the legal right and any necessary consents to enter Customer Data into the Service, including your clients' personal information, and to trigger communications (including SMS) to them. You are responsible for the accuracy of Customer Data. You are solely responsible for maintaining independent backups of transaction documents and records important to you or required by your licensing authority; the Service is not a substitute for your own recordkeeping obligations.

Our responsibilities: We handle Customer Data as described in our Privacy Policy, maintain tenant-level data isolation, and apply safeguards consistent with applicable law, including the New York SHIELD Act.

9. SMS Messaging

If you use features that send SMS messages to your clients or transaction parties, you represent that each recipient has given you valid consent to receive those messages, and you agree to comply with the TCPA, CAN-SPAM where applicable, and carrier requirements. You will indemnify Brokervio for claims arising from messages you initiate without proper consent.

10. Subscription, Fees, and Payment

Access to the Service requires a paid subscription as described at checkout. Fees are billed in advance on a recurring basis and are non-refundable except where required by law. You authorize our payment processor to charge your payment method. Accounts with failed payments may be suspended. Taxes are your responsibility where applicable.

Automatic renewal disclosure: YOUR SUBSCRIPTION AUTOMATICALLY RENEWS AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUAL, AS SELECTED AT CHECKOUT) AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT SUBSCRIPTION FEE UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. The renewal price, billing frequency, and cancellation method are disclosed at checkout before you subscribe.

How to cancel: You may cancel at any time through your account settings within the Service, which provides an online cancellation mechanism at least as easy to use as the method by which you subscribed, or by emailing support@brokervio.com. Cancellation takes effect at the end of the current billing period, and you retain access until then.

Renewal reminders: For annual subscriptions, we will send a renewal reminder to your account email before the renewal charge, as required by applicable state automatic renewal laws.

Price changes: We may change pricing with at least 30 days' advance notice by email; changes apply at your next renewal, and you may cancel before the change takes effect.

Free trials: If your subscription begins with a free trial, we will disclose the trial length and the charge that applies after the trial at signup, and we will notify you before the first charge. You may cancel during the trial to avoid any charge.

11. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose, including fraud, misrepresentation, or discrimination prohibited by fair housing laws
Enter data about individuals without a lawful basis
Upload malicious code or attempt to breach, probe, or circumvent security or tenant isolation
Access another tenant's data or attempt to do so
Reverse engineer, copy, resell, sublicense, or white-label the Service except as expressly permitted by your subscription tier
Use automated means to scrape or extract data from the Service
Use the Service to send spam or unsolicited communications
Misrepresent your licensure status

We may suspend or terminate accounts that violate this section.

12. Intellectual Property

The Service, including its software, design, features, and branding, is owned by Brokervio and protected by intellectual property laws. Your subscription grants a limited, non-exclusive, non-transferable right to use the Service during your subscription term. Feedback you provide may be used by us without obligation. White-label features permit display of your branding within the Service as designed; they do not transfer any ownership of the platform.

Copyright complaints (DMCA): If you believe content on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to our Designated Agent: Broker Vio LLC, Attn: DMCA Agent, PO Box 1176, Monsey, NY 10952, legal@brokervio.com. Your notice must identify the copyrighted work, identify the allegedly infringing material and its location, include your contact information, a statement of good faith belief that the use is unauthorized, a statement under penalty of perjury that the notice is accurate and that you are authorized to act for the copyright owner, and your physical or electronic signature. We will respond to valid notices, including removing or disabling access to allegedly infringing material and terminating repeat infringers' accounts where appropriate. Counter-notices may be submitted under 17 U.S.C. § 512(g).

13. Third-Party Services

The Service relies on third-party providers, including cloud infrastructure, mapping, SMS delivery, and payment processing. Third-party integrations may change, degrade, become unavailable, or be discontinued without notice, and Brokervio is not responsible for interruptions, errors, or losses caused by third-party services. Your use of third-party features may be subject to those providers' terms.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROKERVIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. BROKERVIO DOES NOT WARRANT THAT ANY DOCUMENT GENERATED THROUGH THE SERVICE IS ACCURATE, COMPLETE, ENFORCEABLE, OR COMPLIANT WITH THE LAWS OF ANY JURISDICTION, OR THAT COMPUTED DATES, DEADLINES, OR FIGURES ARE CORRECT. YOU ARE RESPONSIBLE FOR REVIEWING ALL OUTPUT BEFORE USE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) BROKERVIO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST COMMISSIONS, LOST DEALS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

(b) BROKERVIO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO BROKERVIO IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

(c) BROKERVIO IS NOT LIABLE FOR THE OUTCOME OF ANY REAL ESTATE TRANSACTION, THE CONDUCT OF ANY TRANSACTION PARTY, OR ANY DISPUTE BETWEEN YOU AND YOUR CLIENTS.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. In those jurisdictions, liability is limited to the fullest extent permitted.

16. Dispute Resolution: Arbitration and Class Action Waiver

Informal resolution first: Before filing any claim, you agree to contact us at legal@brokervio.com and attempt in good faith to resolve the dispute within 60 days.

Binding arbitration: Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Rockland County, New York, or remotely by agreement. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver: ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Exceptions: Either party may bring an individual claim in small claims court or seek injunctive relief for intellectual property infringement or unauthorized access.

Opt-out: You may opt out of arbitration by emailing legal@brokervio.com within 30 days of first accepting these Terms.

17. Indemnification

You agree to defend, indemnify, and hold harmless Brokervio and its owners, officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Customer Data you enter, including claims by your clients; (c) your violation of these Terms or applicable law, including license law, fair housing law, TCPA, or privacy laws; (d) documents you generate, send, or execute through the Service; and (e) your use of forms without authorization.

18. Termination

You may cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate your access for violation of these Terms, non-payment, legal risk, or discontinuation of the Service, with notice where practicable. Upon termination, your license to use the Service ends. You will have a period of 30 days to export Customer Data, after which we may delete it as described in the Privacy Policy. Sections that by their nature should survive (including Sections 3, 4, 6, 8, 14, 15, 16, and 17) survive termination.

19. Modifications to the Service and Terms

We may modify the Service and these Terms. For material changes to the Terms, we will provide notice through the Service or by email at least 15 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, your remedy is to stop using the Service and cancel.

20. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. For matters not subject to arbitration, the state and federal courts located in Rockland County, New York have exclusive jurisdiction, and you consent to venue there.

21. General

Force majeure: Brokervio is not liable for any delay or failure to perform caused by events beyond its reasonable control, including internet or telecommunications failures, cloud or hosting outages, cyberattacks, power failures, labor disputes, epidemics, acts of God, war, terrorism, governmental actions, or failures of third-party providers.

Governing language: These Terms are written in English. If translated into any other language, the English version controls to the extent permitted by law.

Electronic notices: You consent to receive legal notices, disclosures, and other communications from Brokervio electronically, through the Service or by email to your account address, and you agree that electronic delivery satisfies any legal requirement that communications be in writing.

These Terms, together with the Privacy Policy and any order forms, are the entire agreement between you and Brokervio regarding the Service. If any provision is held unenforceable, the remainder stays in effect and the provision will be enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent by email to your account address.

22. Contact

Broker Vio LLC

PO Box 1176, Monsey, NY 10952

legal@brokervio.com